Invoice Customers
Content Block
If you are engaging a new customer
You’ll need to create a new debtor account by completing the New Debtor/Customer form in CiAnywhere* or you can contact Accounts Receivable. When contacting Accounts Receivable for a new debtor account, please include the following information about the debtor in your email:
- Legal name
- ABN
- Address (as nominated in the relevant contracts)
- Approximate value of the contracts
*Note: If you cannot access CiAnywhere for any reason, please contact the CiA Helpdesk for assistance.
Content Block
Request payment using an invoice
Invoices should be issued when payment is required from an external customer for goods, or services delivered by Curtin. Any Curtin staff member who is responsible for a project, service, or transaction can request an invoice.
Accordion
Content Block
Change an invoice using a credit note
A credit note may need to be issued if the details of an invoice change. This could involve adjusting the invoice to reflect updated terms or, in some cases, cancelling the full amount of the original invoice.
Accordion
Content Block
Following up unpaid invoices
Curtin University’s standard contract terms require full payment within 30 days. If a longer payment term is needed, it must be approved in advance by the Director of Finance & Disruption (or their nominee).
If an invoice is not paid within 30 days of its due date, Financial Services will begin recovery actions. This includes working with the department that requested the invoice to help resolve the issue.
If payment is still outstanding after 90 days, Financial Services will contact the responsible department directly to understand the reason for non-payment and to agree on a plan for recovering the funds.
Financial Services may perform any of the following actions:
- Debt recovery
Financial Services will pursue debt recovery promptly and efficiently, considering whether it is cost-effective to continue - Writing off the debt
The Chief Financial Officer (or nominee) may recommend writing off a debt, following the University’s Write-Offs Procedures
In either case, any costs related to the debt recovery or the debt write-off will be charged to the department that initiated the invoice.
Wherever a previously written-off debt can be recovered, the Chief Financial Officer may authorise its reactivation. In that case, any recovered funds will be credited back to the original department’s cost centre.